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Frequently Asked Questions

QUESTIONS - CLICK TO JUMP TO ANSWER

How do I place an order?

What payment methods do you accept?

When will my card be debited?

How do I use a discount coupon?

I forgot to add gift boxing and/ or a gift message, what can I do?

Can I change my order?

Can I cancel my order?

How do I know my order has been received by you?

Can I place an order from abroad?

Can I have a VAT receipt?

Do you include price information in the parcel as it is going direct to the gift recipient?

Can you deliver to multiple addresses in one order?

Do you offer a gift wrapping service?

Can I just include a gift message with my order?

My order contains gifts for different people, at the same address, so I want them gift boxed separately, can I do this?

How much will delivery cost?

Can you deliver on a particular day?

I need my gift tomorrow, can you help?

Can you deliver next day or on a specific day for personalised products?

Can you deliver outside of the UK?

How will I know when my order has been despatched?

When can I expect my order?

Can I track my order?

What do I do if I have not received my order?

What happens if my order has been returned to you because I did not collect it from the courier or Royal Mail delivery office?

What if I enter the delivery address incorrectly on my order?

Can you deliver to a PO Box?

How do I return an item?

Can I return a personalised gift?

My order arrived damaged or faulty what shall I do?

Do you use cookies, if so how?

Do I have to order online?

I am having problems placing my order

Is shopping with us safe?

Who are pressies4princesses.co.uk?

Got any further queries?

ORDERING INFORMATION

How do I place an order?

Placing an order with us is simple. Once you have found a gift you want to buy simply: Click on "Add to Basket" and your chosen product will be added to your basket. Continue adding items until you are ready to pay

When you are ready to pay, click on the "check out" button

If you wish to have your order gift boxed, or include a gift message click on the option to add these extras

Click on "Choose delivery" to choose your delivery service preference

If you are happy with all the details click on "Go Checkout"

You will then see a summary of your order information. If this is all correct click on "checkout" to pay by a credit or debit card or "paypal" to pay via paypal

Enter your delivery details, contact details, card details and submit your payment

Once you have finished you will receive a confirmation email detailing your order. Please check this to ensure all details, including the delivery address are correct


What payment methods do you accept?

Credit and Debit Cards
You can buy your gifts at www.pressies4princesses.co.uk using your credit or debit card

Accepted Cards
You can pay by Visa, MasterCard, Amex, Switch, Solo, Maestro (where you can pay via 3-D Secure/ Verified by Visa), Electron or Delta

PayPal

You can use your PayPal account to pay for your order. We are fully integrated with PayPal Express Checkout. Please be sure to enter the address you want your order shipped to (not the payment address) when paying this way.




When will my card be debited?

Your card is debited once your order is accepted



How do I use a discount coupon?

At checkout enter the coupon code in the coupon box and click redeem. Your coupon should then show in your basket.

My Shopping Basket



I forgot to add gift boxing and/ or a gift message, what can I do?

As long as your order has not been despatched we can add this to your order. Please email Customer Services or call 01983 568527 for further assistance

Email Customer Services



Can I change my order?

You can change your order as long as it has not been despatched. Please act quickly, as orders are despatched promptly. Contact us at customerservices@pressies4princesses.co.uk or call 01983 568527

Email Customer Services



Can I cancel my order?

If your order has not been despatched then you can cancel it. Personalised orders cannot be cancelled once work has commenced on them. Please email customerservices@pressies4princesses.co.uk or telephone 01983 568527 for further assistance

Email Customer Services



How do I know my order has been received by you?

Upon receipt of your order an email confirmation will be sent to the email address you have provided. Please keep this email safe, as it will contain your order reference number and purchase information. Please check you spam/ junk mail folders if this email does not appear to have been received.



Can I place an order from abroad?

Yes, orders can be placed from abroad



Can I have a VAT receipt?

Please email customerservices@pressies4princesses.co.uk and they will email you a VAT receipt.

Email Customer Services



Do you include price information in the parcel as it is going direct to the gift recipient?

No, we do not include any price information regarding the order in the parcel



Can you deliver to multiple addresses in one order?

Unfortunately we are unable to do this at present. You will need to place a separate order for each delivery address



Do you offer a gift wrapping service?

Yes, we can despatch your gift in an attractive gift box, tied with ribbon. Please see this link for further information:

Gift-wrapping service



Can I just include a gift message with my order?

Of course. A personalised gift message card can be included for a small fee. It is added to your order in "Your Shopping Basket"

My Shopping Basket



My order contains gifts for different people, at the same address, so I want them gift boxed separately, can I do this?

You will need to place separate orders so that the orders are gift boxed separately. We can however send the orders together, so you will only incur one delivery charge. Please contact customerservices@pressies4princesses.co.uk (01983 568527) and they will advise what you need to do

Email Customer Services


DELIVERY

How much will delivery cost?

Your delivery costs will be confirmed to you once you have selected your delivery option. Delivery is based on the service you choose and destination country.

Delivery services



Can you deliver on a particular day?

Yes. Please select specific day delivery and then email us with the exact details.

Delivery services



I need my gift tomorrow, can you help?

As long as you order before 2pm and choose Next Day delivery. If you are ordering on a Friday please choose Uk Next Day Saturday Delivery. (This excludes personalized gifts).

Delivery services



Can you deliver next day or on a specific day for personalised products?

Unfortunately we cannot as they are made to order and despatched direct from our supplier. The exact timings are available on the product information page for that product



Can you deliver outside of the UK?

Yes. We can send your order to the UK, Europe and Worldwide.



How will I know when my order has been despatched?

Once your order has been despatched, we will send you a despatch confirmation email to let you know that it's on its way and when to anticipate its arrival. Please check your spam/ junk mail folder if you believe you haven't received this email


Delivery services



Can I track my order?

If you would like to track your order, please email us for a tracking number.

Email Customer Services



What do I do if I have not received my order?

If your order was despatched via Royal Mail, we advise you to first check with your local delivery office, even if you have not received a "while you were out card". In our experience, the majority of parcels not received are normally waiting there for collection. If your order was despatched via courier, the tracking information should provide the necessary information. In the event of lost parcels, we reserve the right to ask you to wait 10 working days after which we will despatch your order again if not received. Please contact customerservices@pressies4princesses.co.uk for further assistance.

Email Customer Services



What happens if my order has been returned to you because I did not collect it from the courier or Royal Mail delivery office?

We can resend your order at an agreed cost, which may be more than our normal delivery charge. Alternatively, you will have the right to a refund less deductions for despatch and delivery costs incurred



What if I enter the delivery address incorrectly on my order?

If your order has not been despatched, please contact Customer Services immediately. They will make the necessary corrections. We do not accept responsibility for parcels that are lost or do not arrive when the customer has supplied an incorrect address. Meeting our delivery promises on guaranteed services like next day and on specific day delivery requires that the customer provides a complete and correct delivery address



Can you deliver to a PO Box?

Sorry, but we do not deliver to PO Boxes. Our couriers must have the actual physical street address, including post code


RETURNS

How do I return an item?

To request a return, please email us at returns@pressies4princesses.co.uk. Please state your order number and/or name and address and the reason for the return the order.



Can I return a personalised gift?

We are unable to accept a return for a personalised gift unless it is faulty



My order arrived damaged or faulty what shall I do?

In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@pressies4princesses.co.uk within three working days of receipt of the product. A customer services representative will then advise you where to send your return to. On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount.


TECHNICAL INFORMATION

Do you use cookies, if so how?

Yes, but we don't collect any information about you using cookies or monitor your browsing habits. Our cookies are only used to make tasks you do at pressies4princesses.co.uk easier. Our cookies do not contain personal information and can only be viewed by pressies4princesses.co.uk



Do I have to order online?

We prefer you to order online for your security. This website is Verisign secured and McAfee tested daily. However, you can call our Customer Services Team on 01983 568527, who can take your order over the phone

More about our security



I am having problems placing my order

No problem, just give us a call on 01983 568527 and a member of our Customer Services Team will be able to help you



Is shopping with us safe?

Absolutely! Streamline provide our payment authorisation system. Streamline are an industry leader who use the latest technology to ensure your payment information is handled securely. They specialise in keeping payment transactions safe. Their system is proven across thousands of websites and millions of transactions.



GENERAL INFORMATION

Who are pressies4princesses.co.uk?

pressies4princesses.co.uk is the trading name of Gifts and Models Limited, a family company that owns a number of websites.
Directors: V.Barber, P. Howlett



Got any further queries?

Please do not hesitate to contact us at customerservices@pressies4princesses.co.uk or by phone at 01983 568527 for further assistance

Email Customer Services





 



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