Frequently asked questions at ladies' gift retailer pressies4princesses.co.uk

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Frequently Asked Questions

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How do I place an order?
What payment methods do you accept?
When will my card be debited?
How do I use a discount coupon?
I forgot to add gift boxing and/ or a gift message, what can I do?
Can I change my order?
Can I cancel my order?
How do I know my order has been received by you?
Can I place an order from abroad?
Can I have a VAT receipt?
Do you include price information in the parcel as it is going direct to the gift recipient?
Can you deliver to multiple addresses in one order?
Do you offer a gift wrapping service?
Can I just include a gift message with my order?
My order contains gifts for different people, at the same address, so I want them gift boxed separately, can I do this?
How much will delivery cost?
Can you deliver on a particular day?
I need my gift tomorrow, can you help?
Can you deliver next day or on a specific day for personalised products?
Can you deliver outside of the UK?
How will I know when my order has been despatched?
When can I expect my order?
Can I track my order?
What do I do if I have not received my order?
What happens if my order has been returned to you because I did not collect it from the courier or Royal Mail delivery office?
What if I enter the delivery address incorrectly on my order?
Can you deliver to a PO Box?
How do I return an item?
Can I return a personalised gift?
My order arrived damaged or faulty what shall I do?
Do you use cookies, if so how?
Do I have to order online?
I am having problems placing my order
Is shopping with us safe?
Who are pressies4princesses.co.uk?
Got any further queries?

Ordering Information

- How do I place an order?
- Placing an order with us is simple. Once you have found a gift you want to buy simply:
  - Click on "Add to Basket" and your chosen product will be added to your basket. Continue adding items until you are ready to pay
  - When you are ready to pay, click on the "check out" button
  - If you wish to have your order gift boxed, or include a gift message click on the option to add these extras
  - Click on "Choose delivery" to choose your delivery service preference
  - If you are happy with all the details click on "Go Checkout"
  - You will then see a summary of your order information. If this is all correct click on "checkout" to pay by a credit or debit card or "paypal" to pay via paypal
  - Enter your delivery details, contact details, card details and submit your payment
  - Once you have finished you will receive a confirmation email detailing your order. Please check this to ensure all details, including the delivery address are correct
- What payment methods do you accept?
- You can pay for your order with all major credit and debit cards. Alternatively, you can pay via paypal
- Payment methods
- When will my card be debited?
- Your card is debited once your order is accepted
- How do I use a discount coupon?
- Click on "My Shopping Basket" in the top right hand corner of page mast. Enter the coupon code in the coupon box in the side bar to the left of the page, then click 'add'. Your coupon should then show in your basket
- My Shopping Basket
- I forgot to add gift boxing and/ or a gift message, what can I do?
- As long as your order has not been despatched we can add this to your order. Please email Customer Services or call 0844 8797401 for further assistance
- Email Customer Services
- Can I change my order?
- You can change your order as long as it has not been despatched. Please act quickly, as orders are despatched promptly. Contact us at customer_services@pressies4princesses.co.uk or call 0844 8797401
- Email Customer Services
- Can I cancel my order?
- If your order has not been despatched then you can cancel it. Personalised orders cannot be cancelled once work has commenced on them. Please email customer_services@pressies4princesses.co.uk or telephone 0844 8797401 for further assistance
- Email Customer Services
- How do I know my order has been received by you?
- Upon receipt of your order an email confirmation will be sent to the email address you have provided. Please keep this email safe, as it will contain your order reference number and purchase information. Please check you spam/ junk mail folders if this email does not appear to have been received
- Can I place an order from abroad?
- Yes, orders can be placed from abroad
- Can I have a VAT receipt?
- Please email customer_services@pressies4princesses.co.uk and they will email you a VAT receipt.
- Email Customer Services
- Do you include price information in the parcel as it is going direct to the gift recipient?
- No, we do not include any price information regarding the order in the parcel
- Can you deliver to multiple addresses in one order?
- Unfortunately we are unable to do this at present. You will need to place a separate order for each delivery address
- Do you offer a gift wrapping service?
- Yes, we can despatch your gift in an attractive gift box, tied with ribbon. Please see this link for further information:
- Gift-wrapping service
- Can I just include a gift message with my order?
- Of course. A personalised gift message card can be included for a small fee. It is added to your order in "Your Shopping Basket"
- My Shopping Basket
- My order contains gifts for different people, at the same address, so I want them gift boxed separately, can I do this?
- You will need to place separate orders so that the orders are gift boxed separately. We can however send the orders together, so you will only incur one delivery charge. Please contact customer_services@pressies4princesses.co.uk (0844 8797401) and they will advise what you need to do
- Email Customer Services

Delivery

- How much will delivery cost?
- Your delivery costs will be confirmed to you once you have selected your delivery option. Delivery is based on the weight of your order, the service you choose and destination country
- Delivery services
- Can you deliver on a particular day?
- Yes. Please select our "On Specific Day" Service as you check out and you can select the delivery date for your order. Unfortunately we cannot delivery on a Saturday or Sunday under this service
- Delivery services
- I need my gift tomorrow, can you help?
- Yes. As long as your order is placed by 2pm we can deliver next day. Just select the next day option as you checkout. We cannot deliver on a Saturday or Sunday under this service
- Delivery services
- Can you deliver next day or on a specific day for personalised products?
- Unfortunately we cannot as they are made to order and despatched direct from our supplier. The exact timings are available on the product information page for that product
- Can you deliver outside of the UK?
- Yes. We can send your order to the UK, Europe and Worldwide.
- How will I know when my order has been despatched?
- Once your order has been despatched, we will send you a despatch confirmation email to let you know that it's on its way and when to anticipate its arrival. Please check your spam/ junk mail folder if you believe you haven't received this email
- Delivery services
- Can I track my order?
- We will send you a tracking code in your despatch email. You can then track your order using this link:
- Track an order
- What do I do if I have not received my order?
- Please first check your tracking information using this link:
- Track an order
- If your order was despatched via Royal Mail, we advise you to first check with your local delivery office, even if you have not received a "while you were out card". In our experience, the majority of parcels not received are normally waiting there for collection. If your order was despatched via courier, the tracking information should provide the necessary information. In the event of lost parcels, we reserve the right to ask you to wait 10 working days after which we will despatch your order again if not received. Please contact customer_services@pressies4princesses.co.uk for further assistance.
- Email Customer Services
- What happens if my order has been returned to you because I did not collect it from the courier or Royal Mail delivery office?
- We can resend your order at an agreed cost, which may be more than our normal delivery charge. Alternatively, you will have the right to a refund less deductions for despatch and delivery costs incurred
- What if I enter the delivery address incorrectly on my order?
- If your order has not been despatched, please contact Customer Services immediately. They will make the necessary corrections. We do not accept responsibility for parcels that are lost or do not arrive when the customer has supplied an incorrect address. Meeting our delivery promises on guaranteed services like next day and on specific day delivery requires that the customer provides a complete and correct delivery address
- Can you deliver to a PO Box?
- Sorry, but we do not deliver to PO Boxes. Our couriers must have the actual physical street address, including post code

Returns

- How do I return an item?
- To request a return, please email us at returns@pressies4princesses.co.uk. Please state your order number and/or name and address and the reason for the return and we will advise you where to return your goods
- Email a returns request
- Can I return a personalised gift?
- We are unable to accept a return for a personalised gift unless it is faulty
- My order arrived damaged or faulty what shall I do?
- In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@pressies4princesses.co.uk within three working days of receipt of the product. A customer services representative will then advise you where to send your return to. On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount
- Email a returns request

Technical Information

- Do you use cookies, if so how?
- Yes, but we don't collect any information about you using cookies or monitor your browsing habits. Our cookies are only used to make tasks you do at pressies4princesses.co.uk easier. Our cookies do not contain personal information and can only be viewed by pressies4princesses.co.uk
- More information about how we use cookies
- Do I have to order online?
- We prefer you to order online for your security. This website is Verisign secured and McAfee tested daily. However, you can call our Customer Services Team on 0844 8797401, who can take your order over the phone
- More about our security
- I am having problems placing my order
- No problem, just give us a call on 0844 879 7401 and a member of our Customer Services Team will be able to help you
- Is shopping with us safe?
- Absolutely! We use industry-leading Verisign SSL certificates and our business is Verisign verified - that means they checked we are a genuine trading business. Click the logo on the home page to verify this
- SecureTrading provide our payment authorisation system. SecureTrading are an industry leader who use the latest Secure Socket Layer technology to ensure your payment information is handled securely. They specialise in keeping payment transactions safe. Their system is proven across thousands of websites and millions of transactions
- McAfee test our web servers and website nightly for the latest security vulnerabilities. They attack our website using the latest hacking methods. The McAfee logo displayed on the home page and in the basket shows we passed
- More about our security

General Information

- Who are pressies4princesses.co.uk?
- pressies4princesses.co.uk is a trading name of Net Alternative, a private family partnership that owns a number of websites
- Net Alternative
  53 Heronsgate Road
  Rickmansworth
  Herts
  WD3 5BA
- Please note: no stock is held at this address. You cannot collect or purchase your gifts here.
- Partners: S P Sugden. R N Sugden
- Vat Reg. 872956181
- Got any further queries?
- Please do not hesitate to contact us at customerservices@pressies4princesses.co.uk or by phone at 0844 8797401 for further assistance
- Email Customer Services

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