Returns, refunds and exchanges policy

We aim to exceed your expectations and carefully select and describe our products to avoid disappointment. If, however, you receive goods from us that do not meet your expectations, you can return these in an unused condition and in their original packaging within 21 days for a refund or exchange*. To make this process as quick and efficient as possible for you, it is important that you do the following.
  1. Please do not send back items without first contacting us. Email a return request, so we know to expect them.
  2. Be sure to wrap your parcel up carefully to prevent damage on the return journey. Please include in your parcel either your original despatch note or else a note with your Order No., Name and Address on it. This ensures we have all the information necessary to process your request quickly.
  3. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for returns lost in transit. You might want to send the goods Recorded Delivery. We will refund this charge if the goods are faulty or we were at fault.
Please Note:
Items should not be sent to the address at the foot of our pages. This is for correspondence only.
Refunds for items bought as gifts can only be given to the original purchaser. If a recipient of a gift decides to exchange the item then the purchaser will be informed. Replacement items will be sent to you free of postage and packaging charges. The balance of refunds or exchanges can only be debited / credited to the card the purchase was made with. This is a fraud prevention measure to help protect you.

*Excludes personalised goods.
In the case of unwanted items, we reserve the right to deduct postage and packaging from any subsequent refund.