returns refunds and exchanges policy

* Refunds and Exchanges

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Gift Refunds and Exchanges

    • 21-days for Peace of Mind
    • At pressies4princesses.co.uk we aim to exceed your expectations. We carefully select products of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused condition within 21 days for a refund or exchange
    • Request a Return
    • Please email us at returns@pressies4princesses.co.uk.
    • Please state your order number and/or name and address and the reason for the return and we will advise you where to return your goods.
    • Please include in your parcel your Order Number and Name and Address so that we have all the information necessary to to process your return quickly. We recommend you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Do not use Special Delivery unless asked to do so by our Customer Services team
    • Please ensure you wrap your parcel up carefully to prevent damage on the return journey. The goods will remain your responsibility until it has been received at the returns address
    • Your Responsibilities
    • We cannot accept responsibility for returns lost or damaged in the post
    • The goods will remain your responsibility until it has been received at the returns address. Please ensure you package them carefully and obtain a 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery
    • Bespoke/ Personalised Gifts
    • Please note that these items cannot be refunded or exchanged unless they are faulty, sub-standard or received damaged

pressies4princesses sells ladies gifts for UK and worldwide delivery. Our range includes handcrafted gifts, handcrafted jewellery and personalised presents made in the UK. Ordering is Verisign secured and backed by a 21-day money-back guarantee. Next day delivery is available on UK deliveries, which means you can have that forgotten birthday present for her tomorrow.