returns refunds and exchanges policy

Returns, refunds and exchanges policy

At pressies4princesses.co.uk we aim to exceed your expectations. We carefully select products of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused condition within 21 days for a refund or exchange.

To request a return, please email us at returns@pressies4princesses.co.uk. Please state your order number and/or name and address and the reason for the return and we will advise you where to return your goods.

Please include in your parcel your Order Number and Name and Address so that we have all the information necessary to to process your return quickly. We recommend you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Please ensure you wrap your parcel up carefully to prevent damage on the return journey. The goods will remain your responsibility until it has been signed for at the returns address. We cannot accept responsibility for returns lost or damaged in the post.

Please remember:

• The goods must be returned to us unused and in its original condition for a refund. If unwanted goods are not resaleable then we cannot provide a refund.
• We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt, or will despatch to you an alternative where agreed.
• Delivery charges, return postage and gift wrapping/gift message charges are non refundable unless the goods are faulty.

Refund of Personalised Items

We regret that we cannot refund goods which are personalised, made to order or customised in any way unless they are faulty, as they are not resaleable. Before ordering a personalised item please satisfy yourself fully that the gift is what you require. Please also be sure that you are able to provide the necessary information and approvals (as required) within your deadline for delivery. If you have any concerns, please do not hesitate to contact us for more information and/or samples. Our ordering process is fully automated, which means that as soon as you place your order instructions are sent to the producer and work often begins very shortly afterwards. Once this work begins, and regardless of whether the item has been delivered, we cannot refund your order.

Faulty Goods

In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at returns@pressies4princesses.co.uk within three working days of receipt of the product. A customer services representative will then advise you where to send your return to.

On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return. Please obtain a proof of your postage costs so that we can refund the correct amount.

We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt or provide a replacement where agreed.

This returns policy does not affect your statutory rights.