Always 21-days for Peace of Mind
At pressies4princesses.co.uk we aim to exceed your expectations. We carefully select products of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can request a return with us within 21 CALENDAR days of the PURCHASE DATE for a refund or exchange.
The Returns Process
The goods must be returned to us unused and their original conditionfor a refund. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase. If unwanted goods are not resaleable then we cannot provide a refund.
Please include in your parcel your Order Number and Name and Address so that we have all the information necessary to to process your return quickly.
We recommend you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery.
If you choose to return your parcel by special delivery or a courier please advise us when requesting a return.
Please ensure you wrap your parcel carefully to prevent damage on the return journey. The goods will remain your responsibility until it has been received at the returns address. We cannot accept responsibility for returns lost or damaged in the post.
We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt, or will despatch to you an alternative where agreed.
Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods). If you decide to exercise this right you must request a return as detailed above within 7 working days starting the day after you receive the goods. On receipt of your goods, we will refund the cost of the gifts and the standard delivery charge where incurred. If only part of your order is cancelled and returned, the delivery charge will not be refunded. Additional costs incurred by using our gift boxing and gift message service, along with our next business day or specific day delivery services are deemed perishable and therefore non refundable.
Where a return request is received after the statutory 7 days and before our 21 days deadline, your return will be processed but your original postage charge will not be refunded.
Your return postage along with gift boxing/gift message charges are non refundable unless the goods are faulty.
Bespoke/ Personalised Gifts
We regret that we cannot refund goods which are personalised, made to order or customised in any way unless they are faulty, as they are not resaleable.
Before ordering a personalised item please satisfy yourself fully that the gift is what you require. If you have any concerns, please do not hesitate to contact us for more information and/or samples.
Please also be sure that you are able to provide the necessary information and approvals (as required) within your deadline for delivery.
Our ordering process is fully automated; as soon as you place your order instructions are sent to the producer and often work begins very shortly afterwards. Once this work has begun, and regardless of whether the item has been delivered, we cannot refund your order.
In the unusual event that your product is faulty or was damaged in transit, you must inform us by emailing us at firstname.lastname@example.org within three working days of receipt of the product. A customer services representative will then advise you where to send your return to.
On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. Please obtain a proof of your postage costs so that we can refund the correct amount. We do not refund Royal Mail Special Delivery or courier costs unless agreed by us via email prior to the return.
We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt or provide a replacement where agreed.
This returns policy does not affect your statutory rights.